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Maintenance

For emergency maintenance calls we are available to speak on a 24/7 basis to give advice to temporarily remedy a problem, if possible, and then attend the property within the next few hours. Through our training and 16 years of experience, we have enabled Chappersdean LLP to handle the majority of the maintenance work provided by its 17 property portfolio. Across this period we have developed planned preventative, reactive and lifecycle maintenance programs.

Planned Preventative Maintenance focuses on the upkeep of all of our boilers which are under service contract with British Gas, who provide 24 hour call out cover so our tenants are never left without hot water or a heated living space. We also schedule the treatment of unwanted vegetation in our properties' gardens bi-annually.

Reactive Maintenance is based around a swift response to tenant enquiries relating to the replacement and repair of smaller items. Chappersdean LLP can always complete a reactive job within 1-2 weeks of addressing the concern, depending on the severity.

Lifecycle Maintenance relates to the life span of some of the bigger items that make up the physical fabric of the property; such as roofs, guttering, doors, windows, kitchens, bathrooms and decoration. We plan these bigger projects, integrating these installations every 7-12 years depending on differing extents of wear and tear from property to property.

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This three pronged approach to maintenance enables us to provide quality lettings from start to finish.

Chappersdean LLP is always keen to work around its tenants when completing work, and will always provide a minimum of 24 hours notice when necessary maintenance work is upcoming.

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